Kent Connects

Kent Connects Partnership Accessibility Statement

This accessibility statement applies to Kent Connects, run by Kent County Council.

The content on this website is designed for everyone to find, read and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement. 

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively. 

AbilityNet provide advice on making your device easier to use if you have a disability. 

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website 
  • If you find an accessibility problem not listed on the statement
  • If you have positive feedback on the accessibility considerations made 

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a time scale by which you can expect a reply. 

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation for interpreting service for you. You may need an English-speaking friend or a family member to help you with this. 

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible. 

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website's accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.  

If you find something that does not work that we missed, remember to contact us

The content listed below is non-accessible for the following reason(s): 

Non-compliance with accessibility regulations

This section covers issues that we need to fix and are working to do so.

Images, Video and Media

The video within the Smart Cities section does not have captions or an audio description present. (WCAG: 1.2.1, 1.2.2, 1.2.3, 1.2.5) 

Web languages

When zoomed in to 400%, there is a focusable element within an ARIA Hidden element. (WCAG: 1.3.1, 4.1.2) 

Buttons within the “Placement Process” and “Our Services” drop down lists are not described by the screen reader. (WCAG: 4.1.2) 

Keyboard access

When zoomed in to 400%, the menu icon cannot be opened when using a keyboard, although the options can still be accessed when tabbing. However, this function can be enabled when a screen reader is used. (WCAG: 1.4.10, 2.1.1) 

Website design

When CSS is removed, content overlaps meaning it is not displayed in a meaningful way. On the “Our Partners” page, content that is not visible when CSS is enabled is present. (WCAG: 1.3.2) 

Link to “Sugar Creative” does not have a suitable colour contrast ratio. (WCAG: 1.4.5) 

Kent Connects logo alternative text should include all logo text. (WCAG: Advisory (1.1.1)) 

Content that's not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.


The accessibility regulations do not apply to video content published before 23rd September 2020.  

All video content published from 23rd September 2020 will meet accessibility requirements and we are working to make older video content accessible where possible.

Third party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include: 

  • Links to non-KCC websites
  • Content/functionality on our website 
  • Content hosted on other websites, such as social media sites. 

Preparation of this accessibility statement

This statement was prepared on 15/12/2021 It was last reviewed on 15/12/2021 

This website was last tested on 24/09/2021. The test was carried out by Kent County Council.